Privacy Policy

This policy explains how Al Hikma Groups ("we", "us") handles personal information collected through this website. We are a business-to-business exporter; the information we collect is used to respond to commercial enquiries and to fulfil orders.

1. Information we collect

When you submit a quotation request, enquiry or contact form we collect the information you enter, which may include:

• Your name, job title and company name
• Business email address, telephone or WhatsApp number and company website
• Your country, the destination of the goods and delivery requirements
• Products, quantities, specifications, payment preference and any message you include

We also record technical information needed to operate the service securely: the date and time of submission, the page you submitted from, your browser type and a one-way hashed form of your IP address used only for abuse prevention. We do not use advertising trackers or third-party analytics cookies.

2. How we use it

• To review your requirement and reply with a quotation or request for clarification
• To send a confirmation of your request, including a reference number
• To prepare commercial, shipping and customs documents if an order proceeds
• To maintain records of enquiries and orders for accounting and legal purposes
• To detect and prevent spam, fraud and misuse of our forms

We do not sell personal information and we do not use it for unrelated marketing without your agreement.

3. Legal basis

We process enquiry information because it is necessary to take steps at your request before entering into a contract, and thereafter to perform that contract. Record keeping and abuse prevention are based on our legitimate interests in running a lawful, secure business.

4. Sharing

Your information may be shared with:

• Service providers that host this website and deliver our email, acting on our instructions
• Freight forwarders, carriers, customs brokers, inspection agencies and banks where required to fulfil an order
• Government and regulatory authorities where the law requires it

5. International transfers

We are based in India and correspond with buyers worldwide. Information you send us is therefore transferred to and processed in India, and may be processed by service providers in other countries. We take reasonable steps to protect it wherever it is processed.

6. Retention

Enquiries that do not lead to an order are kept for up to 24 months so we can respond to follow-ups and reference earlier discussions. Information relating to orders is kept for as long as required by accounting, tax and export regulations.

7. Security

Form submissions are transmitted over HTTPS, validated on our servers, protected against automated abuse and stored with access limited to the people who need it to respond to you.

8. Your rights

Depending on where you are located you may have the right to access, correct or delete personal information we hold about you, to object to or restrict its processing, or to receive it in a portable format. To exercise these rights, email sales@alhikmagroups.com. We will respond within a reasonable period and in any case within the time required by applicable law.

9. Cookies and local storage

This website does not set tracking cookies. It uses browser storage only to save an unfinished quotation request in your session, to remember that you have dismissed the enquiry prompt, and to avoid showing it again after you have submitted a request. You can clear this at any time in your browser settings.

10. Changes

We may update this policy from time to time. The date at the top shows when it was last revised.

11. Contact

Al Hikma Groups
2nd Floor, 3/364, Narasimma Colony, TVS Plant Hosur, Krishnagiri, Tamil Nadu, 635109
India
sales@alhikmagroups.com